Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM–10PM(EST), excluding holidays.
Gucci offers a repair service for Gucci products purchased from a Gucci Authorized point of distribution. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below:
Handbag, Shoes, Jewelry and Luggage Repairs
Attn: GAI Fashion Repairs
50 Hartz Way Secaucus, New Jersey 07094
Sunglass Customer Service
801 Jefferson Road
Parsippany, NJ 07054
Timepiece Repairs *
50 Hartz Way
Secaucus, NJ 07904
IL, MO, IA, WI, MN, OH, KY, MI:
6677 N. Lincoln Ave
Lincolnwood, IL 60712
TX, NM, AR, OK, KS, CO:
5444 Westheimer STE 1550
Houston TX 77056
CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
*For timepiece repairs, please also include your limited timepiece warranty card. Please refer to our timepiece warranty.
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
For a limited time, free return shipping will be offered for online orders shipped between august 14, 2015 and novenber 2, 2015 and returned from within the continental united states. free return shipping is not available for alaska, hawaii and puerto rico at this time.
Full-price merchandise must be returned within 30 days from the date of delivery to Gucci.com or to a Gucci boutique within the United States. However, all PayPal purchases must be returned exclusively to Gucci.com.
Sale merchandise and corporate gifts must be returned exclusively to Gucci.com within 10 days from the date of delivery.
Beauty products may be returned if unopened and in the original cellophane wrapping within 10 days from the date of delivery.
Merchandise cannot be returned to department stores.
Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, sunglasses, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
Gucci reserves the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.
Merchandise returned to Gucci.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
Gucci.com cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange for a refund using the applicable conditions or guidelines above. A new order can then be placed on Gucci.com for the exchange item. Please note new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
returning to gucci boutiques
Full-price merchandise may be returned or exchanged at no charge in any of our Gucci boutiques within the united states. However, sale merchandise, corporate gifts, and any merchandise purchased using PayPal must be returned exclusively to Gucci.com in accordance with the above return guidelines and conditions. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator
In accordance with applicable laws in the United States governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.
For security reasons, Gucci online purchases will require an adult signature upon delivery. Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the continental United States, Alaska, Hawaii or Puerto Rico. In addition, Gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.
next day, two day and ground delivery
To estimate the total delivery time for your purchase, please allow up to two business days from your order date to process your order for shipment, in addition to the time indicated by your preferred shipping method. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. Next day and two day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays. Ground deliveries are made Tuesday through Saturday excluding Sunday and holidays.
Orders placed with Saturday deliveries are expected to be delivered on Saturday if placed by 1PM(EST) on Friday, subject to the following conditions:
If an order is placed after 1PM(EST) on Friday, it is expected to be delivered on the Saturday of the following week, as indicated during the checkout process. The delivery time on Saturday may vary depending on the destination zip code and location. Saturday deliveries cannot be made on holidays. Saturday delivery service is only available for item(s) in your order that are immediately available. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for such priority waiting list items, please contact us at email@example.com for assistance. (The fee applicable to such alternative shipping methods will apply). We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for hawaii, alaska or puerto rico at this time.
same day delivery – manhattan, new york only
Orders placed with same day deliveries are expected to be delivered on the date of order, if placed by 1PM(EST) Monday through Friday, subject to the following conditions:
The delivery time may vary depending on the destination zip code and location. Same day deliveries cannot be made on holidays. Same day delivery service is available on item(s) in your order that are immediately available for shipment within Manhattan, New York only. If you are unsure as to whether your shipping address is an eligible Manhattan, New York address, please contact us at firstname.lastname@example.org for confirmation. Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for such priority waiting list items, please contact us at email@example.com for assistance. (The fee applicable to such alternative shipping methods will apply). We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
|two day ||$25.00|
|next day ||$35.00|
|same day – manhattan, new york only   ||$55.00|
|Alaska, Hawaii, Puerto Rico*|
|two day                     ||$25.00|
|next day                     ||$35.00|
*ground, saturday and same day not available.
next day, ground and saturday delivery
All next day, two day, ground and saturday purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from FedEx that your purchase has been delivered.
same day delivery - manhattan, new york only
A confirmation containing the delivery details is emailed to you as soon as your purchase has been sent out for delivery.
If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to firstname.lastname@example.org.
Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the U.S. , including Alaska, Hawaii and Puerto Rico. We are unable to deliver online purchases to other places at this time, but invite our clients to visit a Gucci store.
If you wish to cancel or modify your order, please send an email as soon as possible to email@example.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment. If you would like to purchase a different product, please visit our website or contact a Gucci online personal shopper via email at firstname.lastname@example.org.
Gucci products available for purchase online include handbags, wallets, shoes, luggage, jewelry, timepieces, gifts, ready to wear and beauty. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.
Prices displayed on the Gucci website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.
Gucci online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to email@example.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.
Gucci accepts the following forms of payment for online purchases:
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Gucci charges state, local and county taxes on online transactions, as required by applicable laws.
Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.
Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in the U.S., please click on the Store Locations link located on the homepage of our website.
We guarantee the authenticity of all products purchased through Gucci.com
Gucci products are crafted with the highest quality materials, design and workmanship. “Made in Italy” is an integral part of the essence of Gucci. It is a cultural approach, a know-how that took generations to build, and a genuine mission that has allowed Gucci to become one of the world’s most desirable luxury fashion brands. All Gucci products are made in Italy, except timepieces, which are made in Switzerland, and fragrances, which are made in the EU.
Authentic Gucci products are exclusively sold through a network of directly operated Gucci boutiques, a small number of authorized franchisees, department and specialty stores and on Gucci.com. A complete list of Gucci boutiques is published at http://www-m.gucci.com/us/stores.
Counterfeit Gucci products are replicas or imitations of authentic Gucci products that are aimed at misleading consumers into believing that they are authentic products. Counterfeit products are of poor quality, but are sometimes offered for sale at high prices in order to mislead online shoppers. Such products lack the quality, the details and the workmanship which characterize authentic Gucci goods.
Counterfeit Gucci products are frequently offered for sale on websites published at domain names containing the Gucci trademark - or slight variations thereof - together with descriptive or generic terms, such as “bag”, “shop”, “store” and even words such as “official” or "authentic". These website address names are deliberately selected by counterfeiters, as mentioned above, to mislead online shoppers as to the source and reliability of the products promoted on their websites.
To report counterfeit Gucci products or suspect websites to Gucci, please send an email to firstname.lastname@example.org. Please provide as much descriptive information as possible about the products or the website, such as the location of the products, the seller of the products, the type of products, the website address, etc. We appreciate your help in our battle against counterfeiting.
A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two years. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase.
All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
Gucci's corporate gift service is designed exclusively for eligible organizations to purchase selected Gucci merchandise from gucci.com to be used for corporate gifts, awards and recognition programs. In order to be deemed eligible for the corporate gift service, an organization must be registered and in good standing with its applicable state of organization, and must demonstrate that the Gucci corporate gifts will be used solely for the purposes described above. Gucci reserves the right to request or review any such information and/or documentation as may be necessary, in Gucci's sole discretion, to verify an organization's eligibility.
All corporate gifts are subject to availability and Gucci reserves the right to limit the quantity of merchandise sold to any organization. The minimum corporate gift order is five (5) items. The corporate gift service may not be used for personal purchases and Gucci merchandise may not be purchased for resale. Eligible organizations shall not appoint, and shall have no authority to appoint, any distributors or third parties to sell or otherwise distribute any Gucci merchandise. The Gucci name and trademarks may not be used by eligible organizations for any promotional or commercial purposes
The corporate gift service discount will not be applied retroactively. Gucci reserves the right, in its sole discretion, to modify, limit or eliminate any offered discount from time to time.
Any organization’s failure to observe these terms and conditions or maintain its eligibility may result in termination of the organization’s corporate gift service privileges, at Gucci’s sole discretion.
Gucci’s return conditions apply to all corporate gifts. Please also refer to our personalization terms for details regarding personalized corporate gifts. Gucci will only accept returns from the eligible organization purchasing the corporate gifts and cannot accept returns or exchanges from any other recipient of any corporate gift.
For corporate gift service related inquiries, please contact us at email@example.com.
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